Member insurance

Member Insurance Program

V-Insurance is the insurance broker for Bicycle Queensland (BQ) and has worked closely with BQ to design this insurance program for members. This insurance cover applies when members are riding their bike on a 24/7 basis, including commuting to work, on a training ride or participating in an organised cycling event (excluding a race), and travel to and from these activities. Click here to view the summary of cover or visit our insurance information page.

Enquiries & Claims

We recommend all members contact Cycle Law on 1300 855 103 or (07) 3014 6590 or at before submitting a claim.

How to make a claim

Personal Accident

Step 1: If you are an eligible member of Bicycle Queensland and you have suffered an injury whilst riding your bike or participating in an official Bicycle Queensland activity, please contact Bicycle Queensland for a claim form.

Phone: (07) 3844 1144
Post:  Bicycle Queensland (PO Box 1727, Milton QLD 4064)

Please refer to the policy wording for policy terms, conditions and exclusions.

Step 2: Your completed claim form and supporting documentation should be returned to Bicycle Queensland, who will authorise it and forward it on to Fullerton Health Corporate Services for assessment and processing.  Fullerton Health is the current claims handling service representing the insurer for the Personal Accident program, Pen Underwriting.

Step 3: Fullerton Health will confirm receipt of your claim and advise whether they require further information.  They can be contacted by phone on (02) 8256 1770 or email if you need an update on the status of your claim.

If your injury occurred prior to 31 January 2018, please contact Bicycle Queensland for a claim form relative to the 2017-2018 policy period.  Your completed claim form and supporting documentation should be returned to Bicycle Queensland, who will authorise it and forward it on to Gallagher Bassett Services for assessment and processing.

For assistance completing your Personal Accident Claim Form please contact V-Insurance Group on (02) 8599 8660 or 1300 945 547 (local call cost only).

Important information

The Health Insurance Act (Cth) 1973 does not permit the insurer to contribute to any charges covered, or partially covered by Medicare.

Please refer to the table below for some common examples:

Non-Medicare Medical Items;
claimable as per the Personal Accident policy wording
Items covered by Medicare;
not claimable through the Personal Accident Policy
Ambulance Doctor
Physiotherapist Public Hospitals
Dental Surgeon & Surgeon’s Assistant
Private Hospital Accommodation X-Rays
Chiropractor Anaesthetist
MRI Scans* MRI Scans*
*MRI scans are generally covered through Medicare; however please check with your treating physician, as sometimes the provider is not registered with Medicare.

In addition, there will be no refund in respect of any expense to which the National Health Act (Cth) 1953 or any of the regulations made there under apply.


If an incident occurs where you are being held liable by a third party you should contact V-Insurance Group as soon as possible on (02) 8599 8660 or local call cost only 1300 945 547.

For all policy coverage queries or details on how to make a claim, please contact V-Insurance Group; Insurance broker for Bicycle QLD

V-Insurance Group Pty Ltd
Level 25, Angel Place
123 Pitt Street
Sydney NSW 2000

Phone: (02) 8599 8660 or local call cost only 1300 945 547
Fax: (02) 8599 8661

Note: For member’s accidents or claims up to 31 January 2015, contact us.

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