Cyclists set to benefit from new 24/7 statewide incident debrief service

February 12th, 2018

In an Australian first, Bicycle Queensland has launched a psychological debrief service for Queensland riders affected by adverse road events such as accidents or near misses.

The 24/7 phone-based service will be available on-demand and provided by one of Australia’s leading critical incident assistance providers, OAS.

CEO of Bicycle Queensland, Anne Savage, said the service would significantly boost the range of support available to bike riders in Queensland.

“The mental health and wellbeing of riders is often overlooked following road incidents,” Ms Savage said.

“Riders commonly experience psychological distress and anxiety after an accident or near miss.

“This service will provide cyclists with the opportunity to process any distress and psychological trauma by connecting with experts who understand the immediate and ongoing impacts of a traumatic experience.

“Our aim is to ensure cyclists have the support they need to get back on their bikes with confidence, as soon as they feel ready.”

Ms Savage said the service would be available to Bicycle Queensland’s 18,000 members in Queensland and other Australian states.

“The incident debrief service will help cyclists identify strategies for increasing post-incident coping and recovery, and could also be useful in enhancing future riding ability by building mental strength,” Ms Savage said.

“We’ve developed the service in response to the overwhelming evidence that many of our members would benefit from the opportunity to debrief with a qualified psychologist in the aftermath of an accident or near miss.

“The service will primarily be available for members in the two weeks following an incident, to ensure we support people in acute stress and prevent the likelihood of post-traumatic stress occurring.

“We value the mental health and wellbeing of all road users and are pleased to be able to offer this vital service to Bicycle Queensland’s members Australia wide.”

The service, to be provided by OAS, will involve a consultation of up to 60 minutes, and will include recommendations for referral to specialised services as appropriate.

For more information or to access the service, Bicycle Queensland members can call 3844 1144 or email



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