1. By purchasing a Bicycle Queensland (BQ) membership, you accept and agree to be bound by these Terms and Conditions of Membership, which may change at any time. If you have purchased a Household membership, you agree to make each household member aged 18 or over aware of these Terms and Conditions and take responsibility for household members under 18 years of age.

2. Terms of Membership

Bicycle Queensland memberships are valid from the date of payment. Your membership and insurance cover will stop at 11:59pm on the day your current membership expires. You can check your membership end date in the member portal or on your join/renewal correspondence.

3. Rules of Association

Bicycle Queensland’s Rules of Association are available on Bicycle Queensland’s website www.bq.org.au.

4. Membership Categories

4.1. Bicycle Queensland offers the following membership categories:

4.2. Individual memberships – can only be purchased by people who are 18 years of age or older on the date of purchase.

4.3. Concession memberships – can only be purchased by people who are 18 years of age or older on the date of purchase, based on financial eligibility criteria (e.g. government concession card holders and full-time students). Seniors Cards alone do not determine financial eligibility for Concession membership.

4.4. Household memberships – can only be purchased by people who are 18 years of age or older on the date of purchase. Additional household members can include adults and children (less than 18 years of age) up to the maximum allowed by the type of Household membership. Additional household members must reside at the same residential address as the purchaser of the membership for over 50% of the membership period purchased. For Household memberships of 3 or more, unlimited household members who are related to the purchaser can be included in the membership, and not more than an additional 2 household members who are not related to the purchaser.

4.5. Bicycle Queensland Supporter memberships – can be purchased by people who are 18 years of age of age or older on the date of purchase. Bicycle Queensland Supporter memberships include full Bicycle Queensland membership benefits except for insurance.

4.6. Retail memberships – can be purchased by Bicycle retailers upon an approved application to Bicycle Queensland.

4.7. Corporate Memberships- can be purchased by corporate or community groups upon an approved application to Bicycle Queensland.

5. Limitations on who is covered by our insurance

5.1. All Bicycle Queensland members who have purchased a Bicycle Queensland membership, or who are part of a household membership, that includes insurance as a member benefit are covered. If you have purchased a Concession membership you will not be covered unless you have provided  details to determine your eligibility for membership, i.e. concession card type, concession/student card reference number and expiry date.

5.2. Members do not need to reside in Queensland to be covered by the Bicycle Queensland membership insurance. Our members reside Australia-wide and overseas.

5.3. Further information is available in our Summary of Insurance Cover document.

6. Membership Payment Methods

7. Automatic Membership Renewal

7.1. Annual memberships – New members who purchase annual memberships can opt-in for automatic renewal. Renewing members can opt-in for automatic renewal by renewing through the member portal. The option for automatic renewal will be in place for as long as you are happy for this arrangement to proceed, or until you opt out. If you are unsure of your automatic renewal selection, this can be checked in the Member Details & Benefits section of the member portal. To opt out of automatic renewal please contact Bicycle Queensland a minimum of 3 weeks (21 days) prior to your membership expiry date by emailing membership@bq.org.au or phoning 07 3844 1144.

7.2. Monthly memberships – New and renewing members who purchase monthly memberships agree that the monthly membership will automatically renew. To cancel your monthly membership you must contact Bicycle Queensland a minimum of 3 weeks (21 days) prior to your membership expiry date by emailing membership@bq.org.au or phoning 07 3844 1144.

7.3. If you opt-in for automatic renewal, or by purchasing a monthly membership, you authorise Bicycle Queensland to charge your debit/credit card for the current membership price applicable to the current membership type you hold. We may change the price of membership from time to time. Price increases will be communicated to all members via the monthly eNewsletter and be published on the Bicycle Queensland website a minimum of one month prior to the price increase taking effect.

7.4. Renewal payments will be processed no earlier than 3 weeks prior to your membership expiry date until you opt-out of automatic annual membership renewal or cancel your monthly membership in accordance with the terms and conditions above.

7.5. Automatic membership renewals will be based on the last valid credit card that is stored with SecurePay. Bicycle Queensland does not store your credit card details. Our system communicates with SecurePay via a token. If payment fails, we will contact you by email or phone to obtain updated payment details and renew your membership.

8. Refunds

Bicycle Queensland does not offer refunds or a transfer of membership to another party. When you sign up for a membership, you’re committed to riding with Bicycle Queensland for the duration of the membership purchased. If you downgrade a membership there will be no refunds given.

9. Upgrades

Your Bicycle Queensland membership can be upgraded to a higher-priced membership. A pro-rata credit of the current paid membership will be applied to the price of the upgraded membership, less an administration fee. The new membership will commence from the date of payment of the calculated fee. Upgrades can be processed over the phone on 3844 1144.