1. Terms and Conditions

By purchasing a Bicycle Queensland (BQ) membership, you accept and agree to be bound by these Terms and Conditions of Membership, which may change at any time. If you have purchased a Household membership, you agree to make each household member aged 18 or over aware of these Terms and Conditions and take responsibility for household members under 18 years of age.

2. Terms of Membership

BQ memberships are valid from the date of payment, or if purchased via an event registration or as a gift voucher, from the date of activation. Your membership and insurance cover will stop at 11:59pm on the day your current membership expires. You can check your membership end date in the member portal or on your join/renewal correspondence.

3. Consent to become a Member

By completing this application, you:

3.1. consent to become a member of BQ (in accordance with the Membership Categories), a company limited by guarantee pursuant to section 231 of the Corporations Act 2001 (Cth);

3.2. acknowledge that you have received a copy of the Constitution of BQ and that it is available to me at https://bq.org.au/about-bq/governance/;

3.3. acknowledge and agree that as a member, you agree to provide a guarantee to BQ of $10 (Guarantee Amount);

3.4. undertake to contribute to the property of BQ, if BQ is wound up while you are a member or within one year of you ceasing to be a member for the purpose of BQ’s debts, liabilities, costs, charges and expenses of winding up and/or for the adjustment of rights of contribution among members for an amount not exceeding the Guarantee Amount.

4. Constitution

BQ’s Constitution is available on Bicycle Queensland’s website

5. Membership Categories

Bicycle Queensland offers the following membership categories:

5.1. Individual memberships – can only be purchased by people who are 18 years of age or older on the date of purchase.

5.2. Concession memberships – can only be purchased by people who are 18 years of age or older on the date of purchase, based on financial eligibility criteria (e.g. government concession card holders and full-time students). Seniors Cards alone do not determine financial eligibility for Concession membership.

5.3. Household memberships – can only be purchased by people who are 18 years of age or older on the date of purchase. Additional household members can include adults and children (less than 18 years of age) up to the maximum allowed by the type of Household membership. Additional household members must reside at the same residential address as the purchaser of the membership for over 50% of the membership period purchased. For Household memberships of 3 or more, unlimited household members who are related to the purchaser can be included in the membership, and not more than an additional 2 household members who are not related to the purchaser.

5.4. Bicycle Queensland Supporter memberships – can be purchased by people who are 18 years of age of age or older on the date of purchase. Bicycle Queensland Supporter memberships include full Bicycle Queensland membership benefits except for insurance.

5.5. Retail memberships – can be purchased by Bicycle retailers upon an approved application to Bicycle Queensland.

5.6. Corporate Memberships- can be purchased by corporate or community groups upon an approved application to Bicycle Queensland.

5.7. An e-scooter membership add-on is available to purchasers of Individual, Concession or Bicycle Queensland Supporter memberships. It provides coverage for third party insurance. It is not available to Household memberships

6. Limitations on who is covered by our insurance

6.1. All Bicycle Queensland members who have purchased a Bicycle Queensland membership, or who are part of a household membership, that includes insurance as a member benefit are covered. If you have purchased a Concession membership you will not be covered unless you have provided details to determine your eligibility for membership, i.e. concession card type, concession/student card reference number and expiry date.

6.2. Members do not need to reside in Queensland to be covered by the Bicycle Queensland membership insurance. Our members reside Australia-wide and overseas.

6.3. Further information is available in our Summary of Insurance Cover document.

6.4. E-scooter public liability insurance covers members who purchase the e-scooter add-on for third party injury and property only. It does not cover the member for injuries they sustain, damage to their property or for income protection. Income protection is available only while riding a bike, except BQ Supporter memberships. The e-scooter public liability insurance add-on only provides coverage when riding a privately owned electric scooters with a maximum speed of 25 km/hr, and push scooters. The insurance does not provide coverage to other personal mobility devices, including but not limited to, skateboards including electric skateboards, one wheels, segways, knee scooters, disability or gopher scooters.

6.5. Members who purchase a BQ Supporter Membership with the e-scooter add-on will be covered when riding a privately owned e-scooter only. No insurance is provided while riding a bicylcle.

7. Membership Payment Methods

Bicycle Queensland accepts the following payment methods:

8. Automatic Membership Renewal

8.1. Purchasers of all new memberships or membership renewals online (annual or monthly) agree that their membership will automatically renew 14 days prior to expiry. By purchasing a membership you authorise Bicycle Queensland to charge your debit/credit card for the current membership price applicable to the current membership type you hold. We may change the price of membership from time to time. Price increases will be communicated to all members via the monthly eNewsletter a minimum of one month prior to the price increase taking effect.

8.2. Bicycle Queensland will send an email reminder 28 days prior to an annual membership expiry date to notify payment for the next membership period will be processed 14 days prior to the expiry date. Monthly memberships will not receive the email reminder.

8.3. To cancel the membership you must contact Bicycle Queensland a minimum of 3 weeks (21 days) prior to your membership expiry date by emailing membership@bq.org.au or phoning 07 3844 1144.

8.4. Renewal payments will be processed no earlier than 14 days prior to your membership expiry date until you opt-out of automatic annual membership renewal or cancel your monthly membership in accordance with the terms and conditions above.

8.5. Automatic membership renewals will be based on the last valid credit card that is stored with SecurePay. Bicycle Queensland does not store your credit card details. Our system communicates with SecurePay via a token. If payment fails, we will contact you by email or phone to obtain updated payment details and renew your membership.

9. Refunds

Bicycle Queensland does not offer refunds or a transfer of membership to another party. When you sign up for a membership, you’re committed to riding with Bicycle Queensland for the duration of the membership purchased. If you downgrade a membership there will be no refunds given.

10. Upgrades

Your Bicycle Queensland membership can be upgraded online via the member portal to a higher-priced annual membership. A pro-rata credit of the current paid membership will be applied to the price of the upgraded membership. The upgraded membership will commence from the date of payment of the calculated fee and continue for the duration of your existing membership.