Updated: February 18, 2015
Bicycle Queensland is committed to providing its members and event participants with the highest level of service and to protect your privacy and confidentiality of personal information, in line with the Australian Privacy Principles in the Privacy Act 1988 ( Cth) (Privacy Act).
Bicycle Queensland will only collect personal information that has been submitted with the complete knowledge of the member/participant and make all reasonable attempts to gather only enough information to satisfy the needs of our members and event participants for identification purposes in relation to their membership or their participation in a Bicycle Queensland event.
Collection of personal information is limited to allow Bicycle Queensland to better deliver events and services which contribute to our mission of increasing cycling in Queensland. Bicycle Queensland will not sell or license information collected and stored in our database, to any third party.
Bicycle Queensland collects information:
- Directly from the member or event participant by phone;
- In person at an event or the Bicycle Queensland office;
- By mail in a written application form;
- Via online forms;
- Via Facebook, YouTube and Twitter.
Bicycle Queensland does not buy or solicit personal information from other sources. During your communication with us, please do not provide us with personal information of any other individual unless you have the express consent of that individual to do so. If you do provide us with such information about another individual, you;
- Warrant that you have that individual’s consent to provide their information to us.
Bicycle Queensland typically records:
- Name and address;
- Date of birth;
- Email address;
- Telephone numbers;
- Concession card / student card details – where applicable;
- Information about the goods or services you have ordered: T-shirt or similar clothing size – when and where applicable;
- Information from enquiries you have made;
- Communications between us;
- Preference of meal type and special dietary requirements – when applicable;
- Emergency contact details/person;
- Skills and licences for volunteering;
- The same details for other persons listed on the same Household Membership application or the same Event application.
We consider this to be the minimum amount of information that we need to collect to provide the level of service our members and riders require for their individual and collective cycling needs.
Use of information
The personal information collected will be used in order to:
- Provide the level of service members’ and ride participants’ require;
- Administer and manage those services, including membership renewals, payment of outstanding premiums, issuing of receipts and responding to member comments or questions;
- Inform members and riders of forthcoming events and opportunities or matters concerning their membership status. Members will be
- informed how they can opt out of these communications if they so wish;
- Better understand the needs of members and event participants in order to effectively respond to those needs;
- Provide secondary parties with the relevant details relating only to members’ and riders’ agreement to participate in a programme run by that secondary party;
- Provide a member’s contact details to a local Bicycle User Group or other cycling group for invitations to cycling events if approved by the Bicycle Queensland Executive;
- Provide our professional advisers, including auditors, lawyers and insurers, to the extent necessary for them to carry out their legal requirements;
- Government and regulatory authorities and other organisations, if required by law.
Information is stored in compliance with current legislation in electronic form. All reasonable steps will be taken to ensure that the information is kept secure and that access is restricted to the person it relates to and those who require access to perform the function required by the member or event participant only.
Security of information
Bicycle Queensland takes all reasonable precautions to protect information of members and event participants. Bicycle Queensland has confidentiality agreements in place with our staff and volunteers who handle personal information that is provided to them. No personal information is ever likely to be disclosed to overseas recipients.
Access to and Disclosure of Personal information
Bicycle Queensland takes reasonable steps to ensure that the personal information that we collect and hold is accurate, complete and up-to-date, However, we rely on you to advise us of any changes to your personal information to help us maintain accurate, complete and up-to-date information.
We will, on request, provide you with access to the personal information we hold about you unless otherwise required or permitted by law.
Access may be denied if:
- The request does not relate to the personal information of the person making the request;
- Providing access would pose a serious and imminent threat to the life or health of a person;
- Providing access would create an unreasonable impact on the privacy of others;
- The request is frivolous or vexatious;
- The information is subject to legal professional privilege;
- Providing access would prejudice negotiations with the individual making the request;
- Access would be unlawful;
- Denial of access is authorised or required by law;
- Access would prejudice law enforcement activities;
- Access discloses ‘commercially sensitive’ decision making processes or information; or
- There is any other reason that is provided for in the Privacy Principles or Privacy Act.
Information will be removed if requested by the member or event participant as long as its removal does not breach any legal requirements or essential operational needs of Bicycle Queensland.
Cookies and IP Addresses
A cookie is a piece of data that enables Bicycle Qld to track and target your preferences to serve you more efficiently. A cookie does not identify you personally but it does identify your computer. You can set your browser to notify you when you receive a cookie. This will provide you with an opportunity to either accept or reject in each instance.
We also record IP addresses to potentially analyse trends, administer our sites, and track traffic patterns, for risk reduction.
Bicycle Queensland will not disclose your personal information to any third party without your consent in writing, unless otherwise required by law or permitted herein, or unless such disclosure is reasonably necessary in our opinion to protect our rights or property, to avoid injury to any person or in order to ensure the proper functioning of our site.
We will refer your complaint to our Privacy Officer who will investigate the issue and determine the steps that we will undertake to resolve your complaint. We will contact you if we require any additional information from you and will notify you in writing of the outcome of the investigation within thirty (30) days.
If you are not satisfied with our determination, you can contact us to discuss your concerns or complain to the Australian Information Commissioner via www.oaic.gov.au.
Contact Bicycle Queensland
Further information about Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner’s website www.oaic.gov.au
Social Media Policy
Thanks for liking or following us on Facebook, Twitter or Instagram!
The Bicycle Queensland Facebook, Twitter and Instagram pages are a place for you to learn about our latest initiatives, hear about our events, share your bike riding experiences, get advice on riding and have a bit of fun. Here are a few guidelines to make sure our social media sites are a friendly and useful place to visit and search for information. Please keep them in mind:
- Be nice – Please treat people the way you’d like to be treated. Be respectful of other people’s opinions and feelings. Watch out for each other in the online community much like you would in the ‘real world’ neighbourhood.
- Be kind – Conduct yourself in a civil manner in the online world just like you would in the offline world. If you use any obscene, profane or sexually explicit language or upload content that is violent, racist, abusive, threatening, or slanderous against anyone or any group we will remove or delete your entries.
- Be careful – We can’t guarantee the accuracy of all information posted. Always consider any advice carefully before following it. You are responsible for deciding what to do with information posted on the Bicycle Queensland social media sites.
- Keep some things to yourself – Don’t post your own or anyone else’s personal information such as passwords, credit card numbers, contact information or other personally identifying information.
- Don’t act like a troll – Please don’t post inflammatory messages designed to foster arguments (this is also known as ‘trolling’). If you see any of these please don’t respond as this will make the situation worse but do report the post to Bicycle Queensland staff.
- No junk mail please – Our pages are not intended for the promotion of third-party services, products, websites or organisations. Don’t post advertising, junk mail, spam, chain letters or any other form of unauthorised advertising.
- Respect our site – Don’t upload trojan horses, worms, spyware, files, or external links to sites that force the download of any virus, program, spyware or other content or code as it could interfere with the functioning of the site.
- Be specific – The more specific you can be, the easier it is for someone to follow you. Discussions that veer off topic, are unrelated, are repetitive or campaigning, may be edited or removed.
- Avoid politics – political discussion on government decisions is probably inevitable, but we don’t want to be debated as it can damage BQ and not achieve much anyway.
- Bicycle Queensland staff reserve the right to edit, move, lock or delete any posts, tweets or messages we deem inappropriate or disruptive. Users who persist in violating these guidelines may be barred from posting to the BQ social media pages.
Any questions regarding the Bicycle Queensland social media pages can be emailed directly to Bicycle Queensland at email@example.com
If you would like information about Bicycle Queensland please telephone 07 3844 1144.